Rochester, MI 48306 - A Client Thinks Twice About Using A Bait and Switch Coupon Carpet Cleaner, Carpet Cleaning Service

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Glowing testimonial from an actual client...

 

Hi Susan,

Thank you again for doing a great job, once again. Earlier this summer we tried to save a few bucks by using another carpet cleaner with a whole house coupon for $99.

As stated, you get what you pay for. First they came in for $99, for somewhat basic services. They did try to up-sell their other, more expensive services. Then there was a charge for the stairs.

We went with a little more than the basic, spent about $200, twice the coupon price. They quickly sprayed the chemical, performed the service, raked and left. They were in and out in less than 60 mins.

A few hours later as the carpet dried, you could notice a few things:

1. Not as clean as I expected.

2. They did not vacuum at the beginning.

3. The baseboards were quite dirty from their machine.

After you factor in your mid year discount, the price you charge for a full year is about the same except:

1. You spend more time on the little details.

2. You include the most advanced services in your total cost versus a bait and switch.

3. You clean up before you leave.

We could nickel and dime the services all we want, in the end, you always end of paying the same price. The question is always, do you trust the person providing the service and are you getting your monies worth.

Thank you again for a great job done, see you in the spring."

Kumar Jagdeo II, MBA, CIMADirector, Regional ManagerEastern DivisionAllianceBernstein Investments

 

Hi Susan,

Thank you again for doing a great job, once again. Earlier this summer we tried to save a few bucks by using another carpet cleaner with a whole house coupon for $99.

As stated, you get what you pay for. First they came in for $99, for somewhat basic services. They did try to up-sell their other, more expensive services. Then there was a charge for the stairs.

We went with a little more than the basic, spent about $200, twice the coupon price. They quickly sprayed the chemical, performed the service, raked and left. They were in and out in less than 60 mins.

A few hours later as the carpet dried, you could notice a few things:

1. Not as clean as I expected.

2. They did not vacuum at the beginning.

3. The baseboards were quite dirty from their machine.

After you factor in your mid year discount, the price you charge for a full year is about the same except:

1. You spend more time on the little details.

2. You include the most advanced services in your total cost versus a bait and switch.

3. You clean up before you leave.

We could nickel and dime the services all we want, in the end, you always end of paying the same price. The question is always, do you trust the person providing the service and are you getting your monies worth.

Thank you again for a great job done, see you in the spring."

Kumar Jagdeo II, MBA, CIMADirector, Regional ManagerEastern DivisionAllianceBernstein Investments

 

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