You Know It’s Time to Break Up with Your Carpet Cleaner When… |



You Know It’s Time to Break Up with Your Carpet Cleaner When…

We’ve all been in one of those relationships. It should have ended long ago or maybe never should have started in the first place.  But you haven’t been able to pull the plug yet.  Maybe you’ve gotten comfortable, you’re afraid you’ll never find another carpet cleaner, you don’t want to hurt their feelings, or you already have their number programmed in your phone.  But you know you need to move on.  Here are the warning signs that it’s time to break up with your carpet cleaner:

They sound too good to be true . . . and they are.

They advertise an unbelievably low price for any and all carpet cleaning even before viewing your carpet.  They claim exceptional customer service but don’t take into account your individual needs.  So you hire them.  And then, like a bad blind date that forgot his wallet, you’re stuck with a bill much higher than you anticipated.  They pulled the old bait and switch, advertising one price and using high-pressure sales tactics to get you to spend more after they arrived.  Or, even worse, they stiffed you with a higher bill for services you never agreed to.

Carpet Cleaning Excellence in Rochester Hills, MI completes a customer cleaning and price consultation with you before we ever schedule your cleaning appointment.  And we never use high-pressure sales tactics or hide extra charges in your bill. All our services are packaged so you choose the services you want beforehand. We offer 3 full-service packages to fit your specific needs as well as a no-interest Easy Payment Plan to fit your budget.

They stand you up or keep you waiting.

You schedule your day around your cleaning appointment and then you wait, and wait, and wait.  Your carpet cleaner doesn’t call to tell you they are running late or doesn’t show up at all.

Carpet Cleaning Excellence in Rochester Hills, MI is considerate of your time and schedules fixed appointments convenient for you.  We will never stand you up.  If we are ever running early or a little late we will call you and, if you like, we can call when we are on our way.

They expect you to clean up after them.

You assume they will leave your home or business cleaner when they leave than before they arrived, but you are wrong.  They track in dirt from outside, scratch your walls, and dump waste water on your lawn.  Even worse, they leave your carpet so drenched it becomes a breeding ground for mold, bacteria, and mildew. 

Carpet Cleaning Excellence in Rochester Hills, MI will never leave a mess for you to clean up.  We use corner guards to protect your walls, wear booties when in your home, and will never dump waste water on your property.  And our 100% green cleaning solution will usually dry within 3 hours and leaves no dirt-attracting residue.   

They don’t want you to meet their friends.

Your carpet cleaner doesn’t have any references and tries to avoid the topic when you ask for them.  This is a relationship red flag and usually means they have a history of leaving customers dissatisfied and carpets dirty.  

Carpet Cleaning Excellence in Rochester Hills, MI relies heavily on positive recommendations from happy clients and we gladly share those comments.  Your satisfaction is our bottom line. We are the only carpet cleaning company in the area that offers a risk-free, 100% money-back guarantee on all our services.  We will also pay you a $25.00 referral bonus for each new client you send to us.

They aren’t interested in a long-term relationship.

It’s clear they just want you for your carpet.  Not only do they not provide an on-site consultation, they don’t take the time to get to know you and discuss your needs.  When they do arrive, they are in and out in less than an hour.  When you call to discuss issues with your bill or their service, you always get their answering machine.

Carpet Cleaning Excellence understands that it takes time to clean carpet thoroughly and correctly, and we take the necessary time to do the job right.  We also want to grow a positive relationship with you and your home or business through each communication, consultation, and cleaning.  We will always respond promptly and professionally.

And, so you can get to know us a little better before we meet . . .

Carpet Cleaning Excellence is a family-owned and operated business proudly serving all of Southeastern Michigan.  We have many satisfied clients in and round Rochester Hills, Rochester, Waterford, Troy, Auburn Hills and Novi for over 25 years.  Several written and video testimonials can be found on our website and YouTube channel.  We are industry certified and listed as a premium services provider on  For more information about our company and services, please call us at (888) 688-0803 or visit  You can also follow us on Facebook, Twitter, and Pinterest.