What do you clean?

Carpet, upholstered furniture, area rugs, spots and spills, ceramic tile and grout, mattresses, urine, filtration
lines, small water 
leak issues, boats and large RV campers.  We also perform strip and wax services for vinyl
composition tile (VCT).


Do you guarantee your work?

Absolutely!!  We do not think you should hire a professional carpet cleaner if they don’t.

Our Guarantee:  If you are not happy with our work we will reclean the area for free.  If you are still not pleased,
you pay nothing.  Really!


How fast can I expect my carpet to dry?


In most cases within 2-3 hours. Final dry time does depend on the weather, air circulation, humidity and
temperature.


Do you give exact appointment times?


Yes!  We know your time is valuable and we promise to arrive within an hour of the set appointment time,
not between the hours of 8AM-12PM or 12PM-4PM like other companies tend to schedule clients.  However,
due to the nature of our service, some homes may take more or less time than anticipated. Also, road conditions
and traffic may upset our schedule.  If we are going to be early or late we will call to let you know the status
at the best contact number(s) you have provided us when scheduling your appointment.  If you are at
work or running errands we can call when we are on our way so you can meet us instead of waiting.  Arrange-
ments can also be made with our office if you cannot be onsite to let us in for the cleaning appoinment.


I have had my carpet cleaned in the past and the spots reappear in a week or the carpet gets
dirty faster. How do you solve these problems?


Let's start with the reappearing spots, spots usually "wick back" from overwetting.  Our process uses less
solution combined with a deep cleaning system that has powerful extraction capability.  This allows your carpet
to dry faster and helps to prevent these reoccuring spots.  Rapid resoiling is usually caused by soapy residue left
in the carpet the soap attracts dirt. Our solution uses no soap, chemicals, and leaves no dirt attracting residue.


Are your products safe for children and pets?


Yes. Our solution is pH-neutral, green-certified and uses ingredients copied from Mother Nature.
It is highly effective for a great, deep clean and is completely safe for crawling babies and pets of all kinds.


Why do all your packages come with carpet protectant?

Carpet protection is, in many ways, more important than carpet cleaning. While a deep cleaning
by our expert technicians will remove soil and stains today, Carpet Cleaning Excellence's carpet protectant
application will allow you to remove 50-60% more dry particulate soil from your fibers with regular vacuuming
in between deep cleaning appointments.  Carpet protection application is also integral for spot and spill
prevention.  This helps stains and spills that are attended to and blotted up quickly from becoming permanent
stains tomorrow.
 

What is your minimum charge & what forms of payment do you accept?


$159.00 is our minimum invoice charge (as of 2014).  We're proud to be a carpet cleaning company that doesn't
pressure clients with no unethical 'bait & switch' specials or hidden charge tactics.  

We gladly accept Cash, Checks, Visa, Tradefirst, Mastercard, American Express and Discover and will consider
accepting invoice billing from established commercial clients.


How long does your process take?


An average-sized home takes between 2 and 3 hours for a full-service, premium cleaning to be completed.


What is your availability?


We do residential work Monday – Saturday.  Commercial work Monday – Saturday.  Saturdays are by appointment 
and may require a small, non-refundable deposit to hold your booking.  Sunday and after-hours appointments are
performed on a case-by-case basis.


Why do you charge by the square foot not by the room?


We only charge for the area that is cleaned. If you only want traffic lanes cleaned why should you pay for the whole room?


Will you move furniture?

Yes. We will move light objects: most (moveable) sofas, chairs, endtables, cribs, etc. We do not move heavy bedroom
furniture, pianos, organs, entertainment centers, any electronics, china cabinets, etc.  We do not move furniture room-to-room.


Please bear in mind that if we have provided a quote on measured square footage that has changed because you have 
moved furniture out of a room or space prior to your cleaning appointment, your quote will be adjusted accordingly.



I haven’t had my carpet cleaned for 6 years what can I expect?

We get this question a lot. Despite what someone may have told you, carpet does not wear like iron.  If you have children, pets,
wear your shoes in the house, have mats that catch dirt, and/or don't vacuum as frequently as needed, you should ideally have 
your carpet cleaned every 6 months. Most major carpet manufacturer guidelines recommend a professional cleaning at least
every 12-18 months using a steam / hot water extraction method.  Your carpet really needs to be cleaned on a regular basis
before the damage is done like traffic lane graying. While your carpet will be clean and look better after your cleaning
appointment, some longterm damage simply may be irreversible.

 


Can you remove spots? Red, paint, ink, coffee, juice, blood, etc.

If you blotted the excess and called us right away we have an excellent chance of complete removal. The ability to remove
spots depends a lot on how long the spot has been there.  Do you know what it is? Have you tried household products to remove it? 
Sometimes the method you are using to remove the spot actually makes it permanent. And household products sometimes can get
out the spot but leave a bleach mark instead.  It's always best to consult a professional before applying a product you may be
unsure of.



Can you treat pet urine?

Yes!  We use a specialized pet urine removal process.  If your pet is urinating in your house it is probably in more areas than
you are aware of.  Urine fluoresces under black light.  We will examine your carpet with a black light to find the urine, treat the
urine spots and the pad.  
The product we use is an oxidizer.  Oxidizers work by adding oxygen to a stain or odor molecule
and eventually breaking that molecule into fragments.  We then schedule a carpet cleaning and sanitizing 3 to 5 days after the pet
urine removal treatment.  Though we are always happy to do a standard carpet cleaning, be aware that it may not solve your pet urine, 
pet stain, and pet odor problems.

 


What is that dark line around the walls, stairs, under doorways and around vents?  Can you remove them?

'Filtration Line(s)' is a term used to describe dark, grayish lines that may appear on carpet around baseboards, under doors, along the
edges of stairs and possibly away from walls where plywood subflooring materials have been joined. This has become a common problem
today because homes are much more airtight than in the past. Filtration soil may be fireplace or automobile emissions, residue from furniture
polishes, fine sand or clay particles, cooking oils, a host of other soils or a combination of soils that can accumulate on the carpet face fibers
in areas with a concentrated flow of air over the carpet or through tiny cracks or other open areas under the carpet. The soiling condition can
occur quickly, or it may develop over a period of months or years. The level of soiling is dependent upon the volume of airflow and the level of
pollutants in the air. Filtration soiling is not a result of the quality of carpet selected.  The condition will obviously appear more pronounced on
lighter colorations than darker colorations.  The complete removal of  contaminants from the soiled areas can be complicated, depending on
the type of contaminant materials present. The very fine soil strongly attaches to carpet fibers. In most cases filtration soil will not be removed
by general cleaning. To break these soil fiber bonds and rinse the soil away, we use a solution designed for filtration soil removal, agitate the 

area by hand, allow sufficient dwell time and rinse the area completely. After the filtration line is removed we thoroughly clean the carpet.


If you have any other questions about our carpet cleaning service or carpet cleaning in general, please do not hesitate to call
Carpet Cleaning Excellence at 888-688-0603.  One of our technicians will be happy to discuss your questions or concerns.

 


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100% Risk-Free Guarantee

If you are not happy with our Carpet Cleaning Excellence Oakland County carpet cleaning we will reclean the area for free, if you are still not pleased we will refund your money. What could be more fair?

 

 

Carpet Cleaning Excellence, a Residential and Commercial MI Carpet Cleaner proudly services the following communities in Oakland County and beyond for carpet cleaning, upholstery cleaning, rug cleaning, spot removal and pet urine removal:

Armada 48005 * Auburn Hills 48321 48326 * Berkley 48072 * Birmingham 48009 48012 * Bloomfield Hills 48301 48302 48303 48304 * Center Line 48015 * Clarkston 48346 48347 48348 * Clawson 48017 48398 * Clinton Township 48035 48036 48038 * Commerce Township 48382 * Davisburg 48350 * Drayton Plains 48330 * East Pointe 48021 * Farmington 48331 48332 48333 48334 48335 48336 * Ferndale 48220 * Franklin 48025 * Fraser 48026 * Harrison Township 48045 * Hazel Park 48030 * Highland 48356 48357 * Huntington Woods 48070 * Keego Harbor 48320 * Lake Orion 48359 48360 48361 48362 * Lakeville 48366 * Leonard 48367 * Livonia 48150 48151 48152 48153 48154 * Macomb 48042 48044 * Madison Heights 48071 * Milford 48380 48381 * Mount Clemens 48043 48046 * New Baltimore 48047 48051 * New Haven 48048 48050 * New Hudson 48165 * Northville 48167 * Novi 48374 48375 48376 48377 * Oak Park 48237 * Oakland 48363 * Ortonville 48462 * Oxford 48370 48371 * Pleasant Ridge 48069 * Pontiac 48340 48341 48342 48343 * Ray 48096 * Richmond 48062 * Rochester 48306 * Rochester Hills 48307 48308 48309 * Romeo 48065 * Roseville 48066 * Royal Oak 48067 48068 48073 * Saint Clair Shores 48080 48081 48082 * South Lyon 48178 * Southfield 48034 48037 48075 48076 48086 * Sterling Heights 48310 48311 48312 48313 48314 * Troy 48007 48083 48084 48085 48098 48099 * Union Lake 48387 * Utica 48315 48316 48317 48318 * Walled Lake 48390 48391 * Warren 48088 48089 48090 48091 48092 48093 48397 * Washington 48094 48095 * Waterford 48327 48328 48329 * West Bloomfield 48322 48323 48324 48325 * White Lake 48383 48386 * Wixom 48393